Terms & Conditions

Operator of the internet portal

Kúzelný svet, s. r. o.

Čierny chodník 42

Bratislava - Vajnory 831 07

IČO: 50 295 098

DIČ: 2120266654

1) About registration

"We declare that the data serves only the purpose of identification when purchasing in the company Kúzelný svet, s.r.o. and will not be disclosed to third parties or otherwise misused. By confirming the registration, I agree to send tender e-mails from the internet shop of Kúzelný svet, s.r.o .

Orders can be made without registration.

2) Acceptance and execution of the order, purchase contract

The buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). From this point on, mutual rights and obligations arise between the buyer and the seller.

By concluding the purchase contract, the Buyer confirms that he/she is familiar with these terms and conditions, including the complaint terms and conditions, and that he agrees to them. These terms and conditions and the complaints procedure are made available to the buyer in a sufficient manner by the actual implementation of the order and has the opportunity to get acquainted with them.

The seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer in order to make an agreement on the next course of action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Contract will not be concluded.

All orders received by this store are binding. The order can be cancelled before it is dispatched. In the event that the order is not cancelled before the time of dispatch and is dispatched, the customer may be required to refund the costs associated with the dispatch of the goods. You are automatically informed of the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the delivery time of the goods that was not in stock is assumed. Each entry shows whether the item is in stock or not. If the goods are not in the supplier's warehouse or warehouse, we will inform you immediately of the next delivery date.

Cancellation orders

If you cancel an order within 12 hours, we consider the order to be cancelled. You can send cancellations by e-mail or by phone. When cancelling an order, you must provide your name, e-mail and order number.

3) Modes of transport by public carriers:

Personal subscription

The order can be picked up on the same day, provided that the ordered goods are in stock. In other cases, we will inform you. Orders can be picked up "working hours", outside this time by agreement.

Goods delivered by courier

Postage, unless otherwise stated, is charged EUR 5.

Transport abroad is calculated individually.

For some particularly non-stacked, heavy or otherwise poorly transportable products, the price of transport may be increased. The shipping price is displayed immediately after selecting the modes of transport.

Complaint of the shipment is possible within 3 days of delivery, provided that the damage was not apparent upon delivery!

Goods delivered by Slovak post - Business package

Postage, unless otherwise stated, is charged EUR 5.

The price does not include any additional services as they are not offered by the Slovak Post. Until the ordering officer is reached, he/she will receive a notification of delivery of the shipment to the mailbox. He can pick up the shipment at the post office or request re-delivery. For these shipments, any communication with the carrier is not possible and we have no possibility to influence or closely monitor the shipment. The maximum weight of one package is 10 kg.

Attention! If the package is visibly damaged or if the protective tape is broken, make a complaint directly to the carrier. The supplier shall not be liable for damages incurred in the event of transport.

The shipment is usually delivered within the second day of dispatch. The customer is informed by e-mail about the shipment.

4) Warranty

You'll always find a tax document in the package. The warranty period shall begin to run on the date indicated on the document. The warranty period is stated for each product in the detail of the goods. In cases of dispute, the warranty period may be extended by 5 (in the words of five) days in place of the transport time.

5) Conflict with the purchase contract - general information

In the event that the thing on receipt by the buyer is not in conformity with the purchase contract (hereinafter referred to as "conflict with the purchase contract"), the buyer has the right to have the seller place the goods in the state of the corresponding sales contract free of charge and without undue delay, at the buyer's request, either by replacing the goods or repairing it; if such a procedure is not possible, the buyer may demand a reasonable discount on the price of the case or withdraw from the contract. This does not apply if the buyer knew or caused the conflict with the purchase contract himself before taking over the case. A conflict with a sales contract which manifests itself within six months of the date of receipt of the case shall be deemed to have already been existing on receipt, unless this is contrary to the nature of the case or unless it is proved otherwise.

We provide the warranty period given by law for the goods.

6) Consumer's right to withdraw from the contract

If the sales contract is concluded by means of distance communication (in an online shop), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer will contact the seller and preferably state in writing that he is withdrawing from the contract, indicating the order number, the date of purchase and the account number for the refund. The money can also be returned in cash at the company's headquarters. Withdrawal must be served no later than the last day of the 14-day period. In specific cases, the repayment period may be extended, taking into account the circumstances, but not more than 30 days from receipt.

However, that provision of the law cannot be understood as the possibility of renting goods free of charge. If the consumer enjoys the right of withdrawal within 14 days of receipt of the performance, the consumer must issue to the supplier everything he has obtained under the contract of purchase. If this is no longer possible (e.g. in the meantime the goods have been destroyed or consumed), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are damaged only partially, the seller may claim damages against the consumer and set off his claim for the refunded purchase price. In such a case, the seller is obliged to prove the damage suffered. In such a case, the seller shall refund to the consumer only the purchase price thus reduced.

In addition, the seller may set off his actual costs of returning the goods (transport costs, etc.) to the purchase price to be refunded to the buyer.

The consumer shall not have the right of withdrawal, in the case of contracts:

for the provision of the Services, if their performance was initiated with their consent before the expiry of a period of 14 days from receipt of the performance,

for the supply of goods or services the price of which depends on the vying of the financial market independently of the will of the seller,

for the supply of goods adapted to the purchaser's wishes or to his person, as well as perishable goods, wear and tear or obsolescence,

for the supply of audio and video recordings and computer programs if the buyer violates their original packaging,

for the supply of newspapers, periodicals and magazines consisting of a game or lottery.

withdrawal form : Odstupenie_od_zmluvy.pdf

7) Delivery and delivery terms

Some shipments can be split into multiple packages. Postage remains unchanged.

We track all shipments until they are delivered, so we try to prevent problems that arise during delivery.

Here's what to do when you return items:

•Prepare the shipment as described below.

•Send the goods you will send back to the address as described below by your chosen carrier.

How to prepare a shipment

The consignment must be complete (including accessories and all documentation) and in the state in which it was taken over at the time of delivery. Attach a proof of purchase to the item. Always use wrapping paper or cardboard so that the original packaging cannot be glued, described or otherwise discarded during transport. Do not send goods on delivery, we recommend that you insure the goods. The money will be returned to your bank account (remember to mention it) usually within 3 business days of receiving the shipment. In case of return of goods, the amount will be reduced by shipping costs (not valid for complaints!).

8) Methods of payment

payment by transfer to the account - when selecting this option you will receive a prepayment letter with all the details of the payment. We will ship the goods upon receipt of payment to the bank account:

SK70 1100 0000 0029 4902 2053

use order number as variable symbol

cash on delivery - ordered goods will be sent to you by post and on receipt you will pay for these goods in cash.

payment in cash - only for personal collection.

10) Complaints

If the goods you received from us are damaged or malfunctioning, follow the complaints procedure. The return of goods due to withdrawal is described in point 6. Terms and Conditions.

11) Complaints Procedure

The products covered by the right to claim must be handed over for assessment as soon as the defect has been detected, clean and with appropriate documents and a description of the defect and, where appropriate, a designated place of defect.

What to do

Fill out the claim form on our http://www.kuzelnysvet.sk/index.php?route=account/return/add .

Our staff will contact you and agree with you how to deal with the complaint.

If the goods are being shipped back, follow the description below:

Send the product to:

Kúzelný svet, s. r. o.

Čierny chodník 42

Bratislava - Vajnory 831 07

Transport is paid for by the seller's party. As soon as you know when and where we will be able to pick up the shipment, please contact us. The consignment must be complete (including accessories and all documentation) and in the state in which it was taken over at the time of delivery. Attach a proof of purchase to the item. Always use wrapping paper or cardboard so that the original packaging cannot be glued, described or otherwise discarded during transport. Do not send items on delivery, in which case the goods will not be taken over. We recommend that you insure the goods. As soon as you receive the goods, you will receive a complaint log. The goods must be properly packed for transport so as not to cause any further damage. Defective or damaged goods will be exchanged or the purchase price will be refunded. The goods must be accompanied by all documents received by the purchaser of the goods, i.e. paragon, warranty card and others. The Seller assumes no liability for damages resulting from the operation of products, functional properties and damages from improper use of the products, as well as damages caused by external events and improper handling. Defects of this origin are also not covered by the guarantee provided. For hygiene reasons, the goods are accepted only properly cleaned. If the manufacturer provides a longer warranty, it is indicated for the goods in the catalogue. For rejected complaints, the costs of complaints and handling fees may be charged. You will be informed of the handling of the complaint by e-mail or SMS. As with the delivery of the order, you will be informed of the shipment of the package and the delivery date. Thank you for the time you spent reading the terms and conditions.

Your Kúzelný Svet

Terms and conditions are valid from 1.6. 2018 until further notice.

Information for buyers: in case of change of terms and conditions, the terms and conditions in force at the date of purchase are valid.